Returns & Refunds policy

At TRINOVA INTERNATIONAL PRIVATE LIMITED, customer satisfaction is important to us. This policy explains the conditions under which customers may request order cancellations or product returns.

1. Order Cancellation

  • Customers may request cancellation before their order has been shipped.

  • Once an order has been dispatched, cancellation may no longer be possible.

  • If an eligible cancellation is approved after payment, the refund will be processed according to our Refund Policy.

  • To request cancellation, customers should contact our support team as soon as possible and provide their order number.

2. Return Eligibility

Customers may request a return in the following situations:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received does not match the description on our website.

  • The product is missing or has other verified issues attributable to us.

3. Return Conditions

  • Customers should notify us within 48 hours of receiving the order.

  • Customers may be asked to provide photographs or videos showing the product and its packaging.

  • Products should be returned in their original packaging wherever reasonably possible.

  • For food safety and hygiene reasons, opened or used tea products may not be eligible for return unless the issue is attributable to us or applicable law requires otherwise.

4. Return Process

To initiate a return:

  1. Contact our customer support team with your order number.

  2. Explain the reason for the return.

  3. Provide photographs or other supporting evidence if requested.

  4. Wait for confirmation and return instructions from our support team.

  5. Send the product back only after receiving return authorization, where required.

5. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or misdescribed product, we will arrange or cover reasonable return shipping costs.

  • For other approved returns, shipping costs will be communicated to the customer before the return is arranged.

6. Replacement or Refund

After reviewing the returned product or supporting evidence, we may offer an appropriate replacement or refund, depending on the circumstances and applicable consumer protection laws.

Approved refunds will be processed according to our Refund Policy.

7. Delivery Issues

If an order is delayed, lost, or marked as delivered but not received, customers should contact us so that we can investigate the issue with the relevant courier service.

8. Contact Information

For return or cancellation requests, please contact:

Company Name: TRINOVA INTERNATIONAL PRIVATE LIMITED
Email: trinova-shop@outlook.com
Phone: +91 6289229497
Business Address: 18,RABINDRA SARANI,GATE-1, PODDAR COURT,FL-3,R N-344, Lalbazar (Kolkata), Kolkata, Kolkata- 700001, WestBengal

Our support team will assist customers with eligible return and cancellation requests.